Refund policy

Refund Policy

At Luxoria, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below:

1. Order Cancellation Customers have up to 48 hours from the time of purchase to cancel their order for a full refund. Cancellations must be requested immediately by contacting our customer support team at contact@theshopluxoria.com

2. Refunds for Shipped Orders Customers are eligible to request a 100% refund within 30 days from the date the order is delivered if the following conditions are met:

• The item must be unopened, unused, and in its original packaging.

• Any violations of this rule, such as opened or used items, will only qualify for a 50% refund of the original purchase price.

To initiate a refund, please contact our customer support team with your order number and a brief explanation of the reason for the return. We may request additional information or photographs to process your request.

3. Non-Refundable Items Certain items may not be eligible for a refund. These include but are not limited to:

• Items marked as final sale or non-returnable

• Personalized or customized products

4. Refund Processing Time Once your refund request is approved, please allow up to 5-7 business days for the refund to be processed and reflected in your original payment method.

5. Contact Us For any questions or concerns regarding our refund policy, please reach out to us:

• Email: contact@theshopluxoria.com

Thank you for choosing Luxoria. We appreciate your understanding and cooperation.